Refund policy

Return & Refund Policy

At Seed and Soulful, we want you to love every purchase. If you’re not completely satisfied, we’re here to help.

Return window

You have 30 days from the date of delivery to request a return for a refund or exchange.

To be eligible, items must be:

  • Unworn and unused
  • In the same condition you received them
  • In their original packaging, when applicable
  • Accompanied by proof of purchase, such as your order number or receipt

How to start a return

To request a return, contact us at hello@seedandsoulful.com with your order number and the reason for your return.

If your return is approved, we’ll provide a return shipping label and instructions. Please don’t send items back without contacting us first, as unauthorized returns may not be accepted.

Approved returns should be sent to:

Seed and Soulful
3202 West Dailey Street
Phoenix, AZ 85053

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, or incorrect. Send photos when applicable so we can review the issue and make it right. Approved damaged, defective, or incorrect-item returns will be handled at no cost to you.

Non-returnable items

We don’t accept returns for:

  • Personalized or custom-made items
  • Items marked final sale
  • Gift cards
  • Items damaged through misuse, wear, or improper care
  • 10% restocking fee

Exchanges

The fastest way to receive a different size or style is to return the original item and place a new order after your return is approved. Contact us if you need help with an exchange.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days.

Original shipping charges are non-refundable. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at hello@seedandsoulful.com.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable consumer-protection laws and the condition requirements above.

Questions about returns? Contact hello@seedandsoulful.com.